Privacy Policy

We take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights.

By using our website, you agree to the terms of this policy.


1. Who We Are

CaseFace Ltd
Email: info@caseface.co.uk

We are the data controller for caseface.co.uk.


2. What We Collect

When you browse or buy from our site, we may collect:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment details (processed securely via Stripe or other third-party gateways)

  • Your IP address and browser/device info (for analytics and fraud prevention)

We do not store your full credit or debit card number.


3. How We Use Your Info

We use your information to:

  • Process and ship your order

  • Send order updates and customer service emails

  • Handle returns or support requests

  • Prevent fraud or misuse of our site

  • Improve our website experience (via analytics tools)

We do not sell your data. Ever.


4. Sharing Your Info

We only share your data with trusted third parties when needed to fulfill your order or run our business. This includes:

  • Payment processors (like Stripe or PayPal)

  • Delivery partners (like Royal Mail, An Post, or couriers)

  • Email platforms (like Klaviyo or Mailchimp, if you opt in)

  • Analytics tools (Google Analytics, etc.)

These providers are GDPR-compliant and only access data as needed.


5. Cookies

We use cookies to:

  • Keep your cart active

  • Save your preferences

  • Track site usage (via Google Analytics or similar tools)

You can manage cookies in your browser settings.


6. Your Rights (Under GDPR)

You have the right to:

  • Access the data we hold about you

  • Request corrections or deletions

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To request access or deletion, email support@caseface.co.uk


7. Marketing Emails

If you sign up for our newsletter, we’ll send occasional product updates and offers. You can unsubscribe anytime using the link in any email.

We won’t spam you or share your email with other marketers.


8. Data Retention

We keep your order information for accounting and legal purposes — usually for 6 years, unless you ask us to remove it earlier (where allowed).


9. Security

We use SSL encryption and secure systems to protect your information.
No system is 100% foolproof, but we take security seriously and monitor our platform regularly.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.


Contact Us

If you have any questions or want to exercise your data rights, email:
📧 info@caseface.co.uk