30-Day Easy Free Returns

At case-face.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy Details:

Return Window: You can return items within 30 days of receiving your order.

Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.

Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

How to Return an Item:

Contact Customer Service: Reach out to our customer service team at info@case-face.co.uk to initiate your return. Provide your order number and the reason for the return.

Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.

Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.

Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.

Refund: After inspection, we will process your refund. It may take 3 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

Please give us a call or send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

Customer Service:

Business Name: case-face.co.uk

Address: Tinnapark, Graignamanagh Kilkenny Kilkenny, R95 WF67, Ireland

Phone: 07502315637
Email: info@case-face.co.uk
Business Hours:

Monday – Friday: 08:00 AM – 05:00 PM