Shipping Policy

Who We Are
Case-face.co.uk (“we,” “us,” or “our”) operates the website www.case-face.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

– Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within Ireland
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00.No
• Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 2-5 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

   

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

   

Returns

• Returns Policy: For detailed return instructions, please refer to our https://case-face.co.uk/returns-policy/

   

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

– Email: info@case-face.co.uk

– Phone: 07502315637

– Address: Tinnapark, Graignamanagh Kilkenny Kilkenny, R95 WF67, Ireland

Customer service: Monday to Friday between 9:00 am to 5:00 pm